Privacy Policy

At Cocoia Creative Agency ("we," "our," or "us"), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or work with us.

1. Information We Collect We only collect information that is necessary to provide you with exceptional service. This may include:

• Personal Information: Name, email address, phone number, and billing information when you inquire about or purchase our services.

• Project Information: Details, assets, and business data you share with us to complete your project.

• Usage Data: Basic analytics (like IP addresses and browsing behavior) to help us understand how visitors use our site and improve our online presence.

2. How We Use Your Information We use your information strictly to:

• Deliver the creative services you have requested.

• Process payments and send invoices.

• Communicate with you regarding your project, feedback rounds, and deliverables.

• Improve our website and customer service.

3. Information Sharing We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted third-party service providers (like invoicing software or secure cloud storage) who assist us in operating our business, provided those parties agree to keep this information confidential.

4. Data Security We implement industry-standard security measures to maintain the safety of your personal information. Your project files and personal data are kept secure and are only accessible to team members working directly on your project.

5. Your Rights You have the right to access, update, or request the deletion of your personal information at any time. To exercise these rights, please contact us at [hola@cocoiacreativeagency.com].